Refund Policy

Refund Policy

Last Updated: July 24, 2025

At KIKAI, we strive to ensure our customers' satisfaction by offering authentic collectible items and detailed descriptions. To guarantee transparency and protect both the buyer and our business, we have established the following Refund Policy.

By making a purchase on www.kikai-world.com, you agree to the terms and conditions described herein.

1. General Conditions for Returns

Return requests, and consequently refunds, will only be accepted under the following strict conditions:

  • Time Limit: The return request must be initiated by the Customer within 5 (five) calendar days from the date of product receipt. After this period, no return or refund request will be accepted.

  • Causes Attributable to KIKAI: A return will only proceed due to causes directly attributable to KIKAI, which are limited to:

    • Error in item shipment: The Customer received an item different from what they purchased (incorrect model, character, or variant).

    • Serious undisclosed manufacturing defect: The item presents an intrinsic and significant manufacturing defect that was not clearly specified in the product description or visible in the photographs provided before purchase. It is fundamental that this defect is not a result of damage during shipping.

2. Cases Where Return/Refund Does NOT Apply

Returns or refunds will not be accepted under any of the following circumstances:

  • Change of Mind or Subjective Dissatisfaction: Such as "I didn't like the item," "It's not what I expected," or "I found it cheaper elsewhere."

  • Shipping Damage: Damages or losses incurred during the transit of the package. As stated in our Terms and Conditions, our responsibility ends upon delivery of the package to the shipping carrier. In these cases, the Customer must file the claim directly with the shipping carrier.

  • Product Manipulation or Opening:

    • New Items: If the item, its original packaging, security seals, or blister has been opened, tampered with, unsealed, damaged, or altered by the Customer, no return will proceed. This includes the opening of sealed boxes or packaging, even if the content has not been used.

    • Used/Vintage Items: If the item has been tampered with, attempted to be repaired, disassembled, or altered from its original condition by the Customer.

  • Absence or Damage of Original Packaging/Accessories: The return will not proceed if the item is not returned in its complete original packaging (box, blister, inserts, etc.), and with all its original accessories, manuals, and components, in the same conditions in which it was received.

  • Detailed Description and Photographs: The Customer cannot request a return alleging ignorance of the item's condition if KIKAI provided detailed descriptions, a grading system (if applicable), and actual photographs of the specific product to be shipped.

  • Unresolved Doubts Prior to Purchase: If the Customer did not contact KIKAI to clarify doubts about the item or request additional information before purchase.

  • Authenticity Disputes: KIKAI guarantees the authenticity of its products. Returns based on unfounded claims regarding the item's authenticity will not be accepted.

3. Process for Requesting a Return

  • Notification: The Customer must notify KIKAI of their intention to return within the 5 calendar days limit from receipt, by sending an email to kikaiworld_mx@outlook.com. The email must include:

    • Order number.

    • Detailed description of the reason for the return (specifying if it is due to a shipping error or an undisclosed manufacturing defect).

    • Clear photographic or video evidence demonstrating the error or defect.

  • KIKAI's Evaluation: KIKAI will review the request and the evidence provided. We reserve the right to request additional information for a complete evaluation.

  • Confirmation of Approved Return: If the return is approved under the conditions of this policy, KIKAI will provide instructions on how to ship the product back.

  • Return Shipping: The Customer must send the product back to the address indicated by KIKAI. The shipping costs for the return will be borne exclusively by the Customer, unless it is a verifiable error directly attributable to KIKAI (e.g., shipment of an incorrect item), in which case KIKAI may assume or reimburse such costs.

  • Receipt and Inspection: Once the returned item is received, KIKAI will inspect it to verify that it complies with the conditions of this policy (not tampered with, not damaged, complete, etc.) and that the cause for return is the same as the one approved.

4. Refund Process

  • Refund Method: Refunds will be processed, whenever possible, via the original payment method used for the purchase. If this is not feasible, KIKAI will determine an alternative refund method (e.g., PayPal). The Customer is responsible for providing correct and complete information for the refund process. KIKAI is not responsible for delays or the inability to process the refund due to incorrect or incomplete information provided by the Customer, nor for issues arising from the operational procedures or regulations of the Customer's financial institution.

  • Refund Timeline: The refund will be processed within 5 (five) business days following the date KIKAI confirms receipt and satisfactory verification of the returned item and the final approval of the refund request.

  • Refund Amount: Only the value of the returned product will be refunded. Original shipping costs are generally non-refundable, unless the reason for the return is an error attributable to KIKAI.

5. Dispute Resolution and Chargebacks (Added/Reinforced)

KIKAI encourages customers to resolve any issues or dissatisfaction directly with us before initiating a chargeback through their bank or payment provider. This policy outlines the specific conditions under which returns and refunds are processed. Any chargeback initiated that does not comply with the terms set forth in this Refund Policy or our comprehensive Terms and Conditions of Service will be vigorously disputed by KIKAI. For full details on our chargeback policy and its implications, please refer to the "Dispute Resolution and Chargebacks" section within our Terms and Conditions of Service.

6. Contact

For any questions or clarifications regarding our Refund Policy, please contact us at kikaiworld_mx@outlook.com.